F.A.Q.

For answers to any of your questions about our school based program, please contact Laura Holland at 410-800-2169 x7205

Balance Point offers the following services: Therapy, Adventure/Eco Therapy, Medication Management, Acupuncture, and Nutrition Consultations. You can participate in all services or just the services that fit your need. For Medication Management, our prescribers would like you in active therapy.

MARYLAND

• We accept the following insurances for therapy and medication management: Aetna, Alterwood, Carefirst Blue Cross Blue Shield, Carefirst Administrators, Cigna EAP, Cigna Medicare, Claimbridge, Evernorth (formerly Cigna), Hopkins EHP, Humana, Medicaid (Priority Partners, Kaiser, UH Community Plan, Medstar Family Choice, MD Physicians Care, Amerigroup, Jai), Medicare, Tricare, UnitedHealthcare Medicare Advantage, UnitedHealthcare/Optum, US Family Health (USFHP).
• We accept the following insurances for Acupuncture: Aetna, Carefirst Administrators, Carefirst Blue Cross Blue Shield, Cigna, Johns Hopkins EHP.
• We accept the following insurances for Nutrition: Aetna,  Carefirst Blue Cross Blue Shield, Cigna, Johns Hopkins EHP, Tricare.

DELAWARE

• We accept the following insurances for therapy and medication management: Aetna, Amerihealth Caritas, Carefirst Blue Cross Blue Shield, Cigna, Claimbridge, Evernorth (formerly Cigna), Highmark, Highmark Health Options, Johns Hopkins EHP, Tricare, UnitedHealthcare.

PENNSYLVANIA

• We accept the following insurances for therapy and medication management: Aetna, Cigna, Geisinger, Highmark, Tricare and UnitedHealthcare.

Most intakes for therapy can be scheduled within 48 hours of your request for services. Appointments can be made by calling
410-800-2169, ext. 7206, or fill out our “Make an Appointment” page, and a representative will contact you afterward.

Please upload the following items to your patient portal for first appointment:

• Insurance card
• Driver’s license
• List of current medications (provided from your pharmacy)
• Past medical records (if possible)
• Discharge summaries from past hospitalizations (your therapist can assist you in obtaining this information)
• Fill out any forms such as GAD-7 and PHQ-9

Co-payments and deductibles are taken ahead of time by our billing company for services and applied to your bill. Adolescent/minor clients must be accompanied to the first session by an adult who has legal guardianship. This adult must be able to legally consent for the adolescent/minor client to receive services.

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under federal law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services.
• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-877-696-6775.