Frequently Asked Questions

Seeking out mental health services is an act of courage and personal strength. When you make an appointment with one of our professionals, you choose to take action and address the sources of your stress. The fact that you are considering our services means that you are also open to creating positive change in your life. You may feel like there is a long way to go to meet your goals, but we are prepared to walk alongside you as you begin the process of self-growth.

So, what is the difference between Balance Point Wellness and other mental health agencies? Everything we do is designed to make sure that our services conveniently fit your life and needs. We do this in several ways. Below is a list of frequently asked questions and why you should choose Balance Point Wellness as your provider.

Our support staff can also be reached at 410-800-2169 to answer any additional questions or to assist you in scheduling your first appointment/referral.

For answers to any of your questions about our school based program, please contact Laura Holland at 410-800-2169 x7205

Balance Point offers the following services: Therapy, Adventure/Eco Therapy, Medication Management, Acupuncture, and Nutrition Consultations. You can participate in all services or just the services that fit your need. For Medication Management, our prescribers would like you in active therapy.

We currently accept insurance from the following providers: Medicare, Medicaid (Priority Partners, Kaiser, UH Community Plan, Medstar Family Choice, MD Physicians Care, Amerigroup, Jai), Tricare, Humana, Blue Cross Blue Shield, BCBC, Carefirst, EverNorth (Formerly Cigna), US Family Health (USFHP), Hopkins EHP, Cigna EAP, Care First Medicare Advantage, Alterwood, Claimbridge, United Healthcare Medicare Advantage, Cigna Medicare, Alliance, Carefirst Administrators, Aetna, and United Health Care/Optum.

Acupuncture Services
Insurances accepted: BCBS, Carefirst, Aetna, Cigna, or self-pay/out of pocket.

Nutrition Services
Insurances accepted: BCBS, Carefirst, Aetna, Cigna, Hopkins EHP, Tricare, or self-pay/ out of pocket.

Most intakes for therapy can be scheduled within 48 hours of your request for services. Appointments can be made by calling
410-800-2169, ext. 7206, or fill out our “Make an Appointment” page, and a representative will contact you afterward.

Please upload the following items to your patient portal for first appointment:

  • Insurance card
  • Driver’s license
  • List of current medications (provided from your pharmacy)
  • Past medical records (if possible)
  • Discharge summaries from past hospitalizations (your therapist can assist you in obtaining this information)
  • Fill out any forms such as GAD-7 and PHQ-9

Co-payments and deductibles are taken ahead of time by our billing company for services and applied to your bill. Adolescent/minor clients must be accompanied to the first session by an adult who has legal guardianship. This adult must be able to legally consent for the adolescent/minor client to receive services.

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under federal law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services.
• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-877-696-6775.

Your therapist will review with you the policies of Balance Point Wellness and answer any questions you may have about the treatment process. Your therapist will also conduct an intake interview to gather information regarding your current concerns in order to determine how he/she can best help you. 

There is no single timetable for the duration of our services; you and your provider will collaborate to determine a schedule and timeframe that meets your unique needs. 

Although it is the goal of Balance Point Wellness to protect the confidentiality of your records, there may be times when disclosure of your records or testimony will be compelled by law. No information will be released without the client’s written consent unless mandated or permitted by law. If a court order is received you will be notified in writing about this disclosure. Possible exceptions to confidentiality include but are not limited to the following:

  • Child abuse/abuse of the elderly or disabled
  • Duty to protect: thoughts, plan, and/or intent to harm self or others (i.e. suicidal or homicidal)
  • Court orders
  • A negligence suit brought by the client against the treatment provider or the filing of a complaint with a licensing board or other state or federal regulatory authority
  • Regulatory authorities in connection with their compliance or investigatory responsibilities
  • Employees or agents of the practice for operational purposes
  • Supervisor, if the treatment provider is under supervision

Medication is not a requirement of treatment; you may participate in therapy services without seeing the psychiatrist. However, If you feel that medication may be an effective support to your therapy treatment, you can schedule an appointment with our psychiatrist after completing two sessions with your therapist. Please note that Balance Point Wellness does not prescribe narcotic or benzodiazepine medication. 

Your treatment provider at Balance Point Wellness will gather information during the first session about your mental health treatment history. He or she can then obtain your permission to contact and coordinate care with your existing therapist/psychiatrist to ensure that there are no potential conflicts or duplication of services. You may receive therapy and psychiatry outside of Balance Point and still participate in our Wellness and Equine Facilitated Therapy.


We provide immediate appointments and follow-up to your request.

In most cases, we are able to begin the intake process for our services within 48 hours of your request for services. Schedule your appointment/referral with us today!

We understand that traveling to multiple agencies for services can be stressful, so that is why we offer psychotherapy, psychiatric/medication management services, and wellness services (acupuncture, nutrition, and wellness workshops), all within our company. Balance Point Wellness is your one-stop shop for all your wellness needs. We also have options for how to be serviced, whether in-person at one of our offices or by utilizing Telehealth from the comfort of your home. We take pride in offering our clients the best services and convenience to meet your needs best.

Balance Point Wellness offers several additional services to supplement our psychotherapy and psychiatric treatments, including nutrition counseling, acupuncture, and various workshops and groups throughout the year. We tailor your treatment plan to your needs and center our approach based on the client’s individual needs. Our therapists and treatment team work with our prescribers to ensure wrap-around care for a collaborative treatment plan.

We are dedicated to helping your mind, body, and soul.

We are credentialed with most insurance providers as well as Employee Assistance Programs to significantly reduce out-of-pocket costs. 

Therapy can be a rewarding experience that has a dramatic effect on an individual’s sense of well being. However, we recognize therapy can also be an intimidating process to undertake, especially if you have never participated in mental health treatment. Everything we do at Balance Point Wellness is to help you feel comfortable and engaged in the therapy process. 

​ We look forward to working with you and are ready to help you.

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